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What Governs Your Account on pavillion88

The terms on this page set out the rules that apply when you access pavillion88, where local law permits. Read them carefully — they cover how we manage your account, how we handle your data, and what you can expect from us in return.

Account TermsData HandlingCookie PolicyUser RightsContact & Requests
pavillion88 What Governs Your Account on pavillion88
LEGAL CONTACT PATHS

How to Reach Us for Policy Matters

If you have a question about your rights, a data request, or a specific clause in our terms, our support team handles legal and policy enquiries through the channels below. For account-specific policy questions, have your account number ready to speed things up.

Live Chat The fastest path for legal and account-policy questions. Open the chat icon from any page on pavillion88 and select the Policy & Legal topic from the menu.
Account Help Centre Log in to your account, go to Help, and submit a written request for data access, account history, or a formal terms query. Written records are kept for your reference.
Email Contact For formal legal correspondence — including data deletion requests or notices of dispute — use the email address listed under Contact in your account dashboard.
HOW WE HANDLE POLICY

Data, Cookies, Security and Account Retention

pavillion88 handles your personal data with a narrow scope — we collect only what is needed to operate your account, process payments, and detect unusual activity. We do not sell your data to third parties, and we do not share it beyond what is required to process your transactions via Touch 'n Go eWallet, Boost, GrabPay, or FPX. Cookies on the platform are limited to session management, account security, and basic analytics. You can manage non-essential cookies through your browser settings at any time without affecting core account functions.

Data Handling

We collect account credentials, payment references and session data only. No data is sold or shared with non-essential third parties outside of your chosen payment rails like GrabPay or FPX.

Cookie Use

Cookies keep your session active and help us flag unusual login attempts. Non-essential analytics cookies can be declined through your browser without locking you out of your account.

Account Security

Login is protected by OTP verification sent to your registered contact. If you notice access you did not authorise, freeze your account immediately via the Security tab in account settings.

Retention and Deletion

Account records are kept for the period required by our data retention schedule. To request deletion of your data after account closure, submit a written request through the Help Centre or by email.

Common Questions About pavillion88 Legal Terms

These are the questions our account holders most often ask about the legal terms, data rights and policy obligations that apply to accounts on pavillion88. If something is not covered here, reach us through live chat.

They apply to every account on pavillion88, including accounts in Kuala Lumpur and other supported regions, where access is permitted under local law. If you hold an active account, these terms govern how we serve you.

Submit a written data access request through the Help Centre inside your account. Specify what records you need — transaction history, session logs or account profile data — and we will respond within the period set in our policy.

Yes. After closing your account, submit a deletion request by email or through the Help Centre. Some records may be retained for the period required by our data retention schedule before full deletion is completed.

We notify you via your registered contact when terms change. You have a notice period to review them. Continued use of your account after that period is taken as acceptance. You may close your account if you do not agree.

Yes. Where our terms conflict with applicable local law in Malaysia, local law takes precedence. Access and eligibility remain conditional on what the law in your region permits at the time of use.

Payment references processed through Touch 'n Go eWallet, Boost, GrabPay or FPX are shared only with the relevant payment processor to complete your transaction. We do not share this data for marketing or with unrelated third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.