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Terms Conditions That Govern Your pavillion88 Account

Opening an account with us means you agree to the rules set out here. These terms cover how your account works, what we expect from you, and what you can expect from us — from your first Touch 'n Go eWallet deposit to every…

Account eligibility subject to local lawWallet activity: Touch 'n Go eWallet, Boost, GrabPayOne account per personRM transactions onlyAccess available where local law permits

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What These Terms Actually Cover

pavillion88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action you take on pavillion88 — registering, depositing, withdrawing, and using any feature in the lobby. Access to the platform is available only where permitted under local law, and by continuing to use your account you confirm that you have checked

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this for your own jurisdiction. We accept deposits and process withdrawals through Touch 'n Go eWallet, Boost, and GrabPay; any transaction you initiate through those rails is subject to both our terms and the respective e-wallet provider's conditions. Account ownership is personal and non-transferable. If we
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detect that more than one account is linked to the same identity, device, or payment method, we reserve the right to suspend access pending review. We may update these terms from time to time. When we do, we will post the revised version on this page
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and the updated date will be shown at the top. Continuing to use your account after an update takes effect means you accept the revised terms. If a particular clause does not apply in your jurisdiction, the remaining clauses still stand. For any term you are
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unsure about, reach our support team via live chat before you proceed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT OUR TEAM

Reach Us About These Terms

If any clause in these terms raises a question or you need to dispute a transaction processed via Boost, GrabPay, or Touch 'n Go eWallet, our support team is the right first step. We handle term-related queries through the channels below — pick whichever suits you.

Live Chat Open the chat widget from any page in your account. For term disputes or account-restriction queries, have your account ID ready so we can pull your record immediately.

Email Support Send a detailed message to our support address if your query involves a document, screenshot, or transaction history from your e-wallet. We will respond in writing so you have a record.

Help Centre Our Help Centre lists common term queries and account-policy answers. Check there first for standard questions about wallet limits, account verification, and access eligibility.

HOW WE HANDLE ACCOUNTS

Security, Data and Account Integrity

We keep your account data and payment history secure using standard encryption across all connections. Your wallet activity — whether through Touch 'n Go eWallet, Boost, or GrabPay — is logged against your account and accessible in your transaction history. We do not share your personal data with third parties outside of what is needed to process your payments or comply with applicable legal requirements in the regions where access is permitted.

Data Retention

We retain your account records, transaction logs, and identity documents for as long as your account is active and for a period after closure as required under applicable law.

Cookie Use

We use cookies to keep your session active and to remember your lobby preferences. You can manage cookie settings through your browser; disabling them may affect how certain account features behave.

Account Security

Each login triggers an OTP sent to your registered mobile number. Never share that code. If you suspect unauthorised access, contact live chat immediately so we can lock the account while you verify ownership.

Requesting Changes

To update your registered name, phone number, or linked payment method, submit a request through live chat with a valid identity document. Changes to payment rails like GrabPay or Boost require re-verification.

Common Questions About Our Terms

These are the questions we hear most often when a new or returning account holder reads through the terms. If yours is not here, live chat is the quickest route to a direct answer.

We update the terms on this page when our policies change. The revised date is shown at the top. Continuing to use your account after that date means you accept the update — so check back periodically.

No. Our terms allow one account per person. If a second account is detected under the same identity, device, or payment method such as Touch 'n Go eWallet, we will suspend both accounts pending a review.

Depending on the nature of the breach, we may restrict your account, withhold pending withdrawals for investigation, or close the account. We will inform you of the action taken and the reason via your registered contact.

Access to pavillion88 is available only where local law permits. You are responsible for confirming that using the platform is lawful in your location. Any clause unenforceable in your jurisdiction does not affect the rest of the terms.

Submit a data-access request through live chat or email. Include your account ID and the registered mobile number. We will provide a summary of the personal data we hold against your account within a reasonable period.

Reach out to our support team before continuing to use your account. If a particular clause is unclear or you believe it has been applied incorrectly to your account, raise it in writing so we have a record to review.

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