Reference

How pavillion88 Handles Your Personal Information

This Privacy Policy covers what data we collect when you use your account, how we use it, and the steps we take to keep it secure.

Account data protectionLocal payment privacyCookie policyData retention clarityYour rights, stated plainly

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at pavillion88 is built around four consistent practices — secure transmission, limited retention, cookie transparency, and clear account controls. These are not policies we declare and forget; they shape how your account behaves every time you log in, make a payment, or adjust your settings.

Encrypted Transmission

All data sent between your device and our platform travels over SSL encryption. This applies to account logins, OTP verification steps, and any payment confirmation you submit through Touch 'n Go eWallet or Boost.

Cookie Use & Control

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time without affecting your account access.

Data Retention Limits

Account and transaction data is kept only as long as your account is active or as local compliance rules require. When data is no longer needed, it is deleted or anonymised rather than archived indefinitely.

Account Access Controls

You can review and update your personal details through the account settings page at any time. If you believe your data has been handled incorrectly, contact our support team and we will investigate the specific record.

What We Collect and Why We Collect It

pavillion88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your account, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also collect technical data

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from your device and browser session, such as your IP address, the pages you visit, and session duration. This lets us maintain account security, verify transactions, and keep the platform running correctly. We do not sell your personal data to third parties. Payment details passed through
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local rails like Touch 'n Go eWallet or Boost are processed through their respective secure channels and are not stored on our servers beyond what is needed for transaction records. Where local law requires us to retain certain data for compliance purposes, we do so for
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only as long as necessary. Access to your account data, and eligibility to use this platform, depends on local law and is available where local law permits. If you are in Kuala Lumpur or elsewhere in Malaysia, the same data practices apply.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to request access to the data we hold about you, or need to update information on your account, our support team can handle it. Reach out through any of the channels below and we will respond as quickly as we can. Data-related requests are handled separately from general account queries to keep things clear.

Live Chat Open the live chat window from your account dashboard any time you have a data or privacy question. Our team will route it to the right person.

Email Support Send your data access or correction request by email. Include your registered account name so we can locate and verify your record quickly.

Account Help Centre Log into your account and use the Help section to submit a formal data request. This keeps your query tied directly to your verified account record.

Common Questions About This Privacy Policy

Below are the questions we hear most often about how we handle personal data. If yours is not covered here, use the live chat or email path in the support section above.

We collect the details you enter at registration — name, contact information, and your chosen payment method. Technical data like your device type and session IP is also logged for security purposes.

Payment details processed through Touch 'n Go eWallet, GrabPay, or Boost go through their own secure channels. We retain only the transaction reference needed for your account records, not your full wallet credentials.

Yes. Submit a data access request through our account Help section or by emailing support directly. Include your registered account name so we can verify your identity before releasing any information.

We keep your data for as long as your account remains active. Where local compliance rules require a minimum retention period, we follow that requirement and delete or anonymise records when that period ends.

We do not sell your data. We share it only with the service providers needed to operate your account — such as payment processors like DuitNow or FPX — and only to the extent required for those transactions.

Log in and go to your account settings to update contact details directly. For changes tied to identity verification or payment records, contact our support team and we will guide you through the correction process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoLucky Cat Reels

How pavillion88 Handles Your Personal Information

How We Protect and Manage Your Account Data

Encrypted Transmission

Cookie Use & Control

Data Retention Limits

Account Access Controls

How to Reach Us About Your Data

Common Questions About This Privacy Policy

01 What personal data does pavillion88 collect when I open an account?

02 Is my Touch 'n Go eWallet or GrabPay account information stored on your servers?

03 Can I request a copy of the data pavillion88 holds about me?

04 How long do you keep my account and transaction data?

05 Does pavillion88 share my information with third parties?

06 How do I update or correct my personal details on my account?

Privacy Policy

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